Integrations

Live Data and System Integrations

Customers want the right answer, and the data usually lives somewhere else. Rooms and rates sit in the PMS, the customer record in the CRM, product details in the ecommerce platform, open slots in the calendar. Dolphy makes that data usable inside website, WhatsApp, Instagram and voice conversations.

The AI assistant understands what the customer is asking for, connects to the right system and acts within the permissions you granted. You never have to prepare the same data again for a different channel.

Try it

Data from connected systems collects on the customer record. Open the real panel screen below to inspect the record and the conversation history.

Dolphy PanelFull screen

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Interactive tour

What does Integrations look like in the panel?

We'll walk you through it step by step. You can click the highlighted spots yourself; this panel is the real product.

5 steps · about a minute

Which systems can Dolphy connect to?

The scope of an integration depends on what the product API offers and on the permissions the business grants.

When no ready-made connector exists, we review the API documentation, the authentication method, the data fields and the usage limits. The integration is then built to that technical scope.

01PMS and booking systems supply live rates, availability and guest context.
02A CRM connection reads and updates contacts, requests and deal stages.
03Product and stock data comes from the ecommerce platform.
04Order and delivery status is read through the same connection.
05Calendar systems are checked for open slots and receive new records.
06A custom API connects your own flows such as quotes, transfers or listings.

Messaging

A conversation becomes a request in your panel

The customer writes on the left while the request record fills in on the right.

Selinİstanbul Zeytin Hotel Online

Merhaba, ağustos sonu için müsait odanız var mı? İki kişiyiz.

Panel · Request

Chat in progress

İstanbul Zeytin Hotel

Channel: Website
Customer: Visitor
Phone: …
Summary: …

Reference—

From the customer message to the system

When someone writes that they want a table for four on Friday evening, Dolphy first settles the date, time and party size. It then checks availability in the relevant booking or calendar system. If the customer confirms an option, the record is created and the result is shared in the conversation.

The same method applies to other kinds of work:

The chat window stops being an answer box disconnected from your operations.

The customer sends a request on the web, WhatsApp or the phone.
Dolphy extracts the fields the action requires.
A short follow-up question fills anything that is missing.
The integration reads live data from the connected system.
With customer confirmation, the permitted record is written.
The outcome is recorded in the CRM or the related request.

One integration, shared AI and shared panel

Dolphy does not need a separate connection per channel. A workflow built on your PMS, CRM or custom API is available in the website chatbot, in WhatsApp, in Instagram and in the voice AI assistant.

Your team follows the conversation, the action taken and the handed-over cases from one shared panel. Read and write permissions are scoped to what you need. If a system stops responding, Dolphy states the situation or passes the conversation to your team instead of producing an unverified result.

Dolphy communicates in more than 80 languages while using the same structured business data underneath. The customer language may change; the source of the action does not.

Voice assistant

Hear it speak

Press play to hear a sample recording. The recording is ready-made; listening costs nothing.

Otel & hostel

Turkish

Selin

Rezervasyon Asistanı

0:05

E-ticaret

English

Elif

Satış Asistanı

0:07

Klinik

Russian

Deniz

Randevu Asistanı

0:06

Emlak

German

Zeynep

Portföy Danışmanı

0:08

Restoran

Arabic

Aylin

Rezervasyon Asistanı

0:10

Frequently asked questions

Can any system be integrated?

If the system exposes an accessible API with suitable authentication and the required data fields, an integration can be built. The exact scope is set after a technical review.

Can Dolphy write data back into a system?

Yes. Within the permissions you grant and the approval flow you define, it can create appointments, reservations, requests or customer records.

What if a connected system is temporarily down?

Dolphy does not produce a price, an availability or a completed-action message without verifying the live result. The conversation is routed to your fallback flow or to your team.

Which permissions does an integration need?

Read access only for the fields used in the conversation, plus limited write access when an action is required. The scope is agreed during setup and documented.

Channel solutions

Instagram DMA post on Instagram can raise a question about price, a room, a product or an available date.View Voice AI assistantWhen a customer calls, they explain what they want in their own words instead of working through a keypad menu.View Website chatbotA visitor who cannot find an answer while reading a page usually leaves without filling in a form.View

Connect your existing systems to Dolphy

In a discovery call we map the systems you use, the data fields required and the actions to be completed. We then design the end-to-end integration flow against a sample customer conversation and test it before it touches live data.

See the demo panel