Terms of Use

Service provider

Dolphy is a product of the company below. In these notices "Dolphy", "we" and "the company" refer to that legal entity.

• Legal name: Ehli Yazılım Bilişim Teknoloji Sanayi ve Ticaret Limited Şirketi
• Address: Yeditepe Mah. 85067 Nolu Sk. Cansu Apt. No: 9, Flat 102, Şahinbey / Gaziantep, Türkiye
• MERSIS number: 0326071323400001
• Trade registry number: 81574 (Gaziantep Trade Registry Office)
• Contact: WhatsApp +90 543 207 82 27 · Instagram @dolphydesk

What the service covers

Dolphy is an AI customer assistant and operations panel for businesses. It runs on the website widget, WhatsApp and Instagram DM: it answers customer questions from the business's own knowledge base, collects booking and appointment requests and passes them to the panel.

Dolphy is not a booking, appointment or payment system. It collects requests; confirming one depends on the business's own process.

Accounts and acceptable use

Panel access is provided through an account opened for the business. The business is responsible for keeping its credentials secure and for actions taken under its account.

• The service may not be used for purposes contrary to applicable law.
• No attempts to overload the system, bypass security measures or access the source code.
• No unsolicited bulk messaging to third parties through the service.
• The business is responsible for the accuracy of content uploaded to the knowledge base and for holding the necessary rights to it.

Subscription, fees and billing

The service is offered on a monthly or annual subscription. Current plans and prices are published in the pricing section. There is no setup fee and no minimum term.

Fees are charged at the start of each subscription period. Price changes are announced before they take effect and do not apply to the period already running.

Nature of AI answers

The bot answers from the knowledge base the business provides. Where the knowledge base has no answer it does not invent one: it says so and hands the conversation to the business.

Even so, generative models can answer incorrectly or incompletely. The business is responsible for the accuracy of commitments made to customers and for keeping the knowledge base current.

Personal data

For website visitors' data the company is the data controller. For businesses running Dolphy with their own customers, the business is the controller of customer data and the company processes it as a data processor.

Details are set out in the Privacy Policy and the KVKK notice.

Intellectual property

The Dolphy brand, software, interface and content belong to the company. A subscription grants the right to use the service; it does not transfer ownership or grant access to the source code.

Content the business uploads to its knowledge base remains the business's. The company processes it only to provide the service.

Availability and limitation of liability

Reasonable effort is made to keep the service running; outages may occur during maintenance, infrastructure provider failures or force majeure. Planned maintenance is announced in advance.

The company's liability is in all cases limited to the subscription fee paid for the period in which the outage occurred. The company is not liable for indirect damages, loss of profit, or outages of third-party channels such as WhatsApp and Instagram.

Termination

A subscription can be cancelled at the end of any period. Cancellation and refund terms are set out on a separate page.

In case of a serious breach of these terms the company may suspend or terminate the service with notice.

Changes and governing law

These terms may be updated; the current version is published on this page and takes effect on the date of publication.

Turkish law applies. The courts and enforcement offices of Gaziantep, Türkiye have jurisdiction.