Your Instagram DMs get a DMfrom a story
Dolphy answers.
An AI assistant for Instagram: every DM from a story, a comment or your profile is answered from your own knowledge base; prices are answered, appointment and order requests are recorded. No DM stays unread, and sales conversations go to the team.
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Comparison
The difference from manually answered DMs
On Instagram customers write a DM and the answer comes hours later, or never. The assistant answers the story question the moment it lands.
- Response timeManually answered DMs:When the team is freeDolphy:Instantly, at night too
- Stories and commentsManually answered DMs:Missed, left unreadDolphy:All land in the same inbox
- Price questionsManually answered DMs:The “DM us” loopDolphy:Answered from the price list; person-specific prices come from the salon
- AppointmentsManually answered DMs:Screenshots and notebooksDolphy:Taken inside the chat, land in Requests
- HandoverManually answered DMs:The same person always on the phoneDolphy:Consultation requests go to the team with the history
- Other channelsManually answered DMs:Separate app, separate knowledgeDolphy:WhatsApp and website share the same knowledge
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
E-ticaret
EnglishElif
Satış Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Modules
The modules behind it
Instagram is a channel; the modules producing the answer are the same on every channel. The three that matter most here.
Channels: four surfaces, one inbox
- Website, WhatsApp, Instagram and phone speak from the same knowledge
- Conversations land in one inbox; context survives a channel switch
- Channels are connected from the panel, no code
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Requests: collected inside the conversation
- Asks for what is missing; no form, no interrogation
- Reads back a summary, gets confirmation, writes it to Requests with a reference code
- The team gets an email; name, phone and preferences go to the contact card
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Handover: the team takes over on the same channel
- When a human decision is needed or asked for, the conversation moves to the team
- History is in front of the team; the customer never repeats themselves
- Out of hours a note is taken; the team checks one list in the morning
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Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
Your Instagram account connects to your business systems
The DM arrives on Instagram, the answer is read from the knowledge base; appointment requests are written to your calendar and CRM.
Connections run through your own system’s API. Without a connection the assistant never invents a rate or a time; it passes the request to your team.
FAQ
What the Instagram assistant does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does it see story replies and comments?
Yes. Story replies and DMs from comments land in the same inbox; none stays unread.
Does it ever make up a price?
No. The price list is read from your site; person-specific prices come from the salon, not a guess.
How is my account connected? Do I share my password?
No password is shared. The account is connected through Meta’s official API; this is not a follower bot.
What about conversations that need a consultation?
Your team takes over. The conversation goes to the team in one click, with the full history.
Try it with your own account
Your Instagram profile and website address are enough. On the first call we start with the DMs you get most.