Cancellation and Refund

Service provider

Dolphy is a product of the company below. In these notices "Dolphy", "we" and "the company" refer to that legal entity.

• Legal name: Ehli Yazılım Bilişim Teknoloji Sanayi ve Ticaret Limited Şirketi
• Address: Yeditepe Mah. 85067 Nolu Sk. Cansu Apt. No: 9, Flat 102, Şahinbey / Gaziantep, Türkiye
• MERSIS number: 0326071323400001
• Trade registry number: 81574 (Gaziantep Trade Registry Office)
• Contact: WhatsApp +90 543 207 82 27 · Instagram @dolphydesk

Cancelling

There is no minimum term; you can leave at the end of any period.

Telling us through the contact channels is enough. Cancellation takes effect at the end of the current period, and the service stays open until then.

Refunds

No refund is made for a period already paid for and used; the subscription simply ends at the end of the period and does not renew.

If there is an outage caused by the company that is not resolved within a reasonable time, the fee for the outage period is refunded on request or credited against the next period.

Where the service was never provided, the full amount paid is refunded.

Annual subscriptions

For annual payments, cancelling mid-term does not produce a refund for the remaining months; the service remains usable until the end of the period.

Demo and trial

The demo walkthrough and trying the bot on the site are free, require no payment and create no commitment.

How to apply

Write to us on WhatsApp or Instagram for cancellation and refund requests. Requests are resolved within fourteen days at the latest, and refunds are made through the original payment method.