Your phone line gets a Turkishcall at night
Dolphy answers.
A voice AI assistant: callers don’t press keys, they say what they need. The assistant answers briefly from your own knowledge, records the request and passes the call to the team when needed. Same brain as chat, in the caller’s language.
+90 212 000 00 00Selin, on the lineİstanbul Zeytin Hotel'e hoş geldiniz. Ben Selin, size nasıl yardımcı olabilirim?
Comparison
The difference from a touch-tone IVR
“Press 1 for reservations” walks callers through a menu. The assistant listens to the question and answers it.
- OpeningTouch-tone IVR:Reads a menu, waits for a keyDolphy voice assistant:Says its name, asks yours, listens to what you need
- QuestionsTouch-tone IVR:No way out if it isn’t in the menuDolphy voice assistant:Understood from the sentence, answered from your knowledge
- InterruptionsTouch-tone IVR:Reads the menu againDolphy voice assistant:Stops, listens, continues where it left off
- Out of hoursTouch-tone IVR:VoicemailDolphy voice assistant:Answers, takes the request, summary in front of the team in the morning
- RecordsTouch-tone IVR:Audio nobody listens toDolphy voice assistant:Transcript and summary in the same inbox as chats
- LanguageTouch-tone IVR:One languageDolphy voice assistant:Continues in the caller’s language, 80+
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
E-ticaret
EnglishElif
Satış Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Modules
The modules behind it
Voice is not a separate product; it is the same assistant on the phone. The three modules that matter most here.
Voice: the same brain on the phone
- Same knowledge base and rules as chat; nothing taught twice
- Short sentences in the caller’s language; it stops when interrupted
- Transcript and summary land in the inbox; recordings kept 30 days
+90 212 000 00 00Selin, on the lineİstanbul Zeytin Hotel'e hoş geldiniz. Ben Selin, size nasıl yardımcı olabilirim?
Knowledge base: learns from your site
- Your website address is enough; pages are read, PDFs and spreadsheets can be uploaded
- When a page changes the answer changes; no separate text to maintain
- Prices, hours and terms come only from here; if missing, it never invents, it asks the team
+90 212 000 00 00Selin, on the lineIs breakfast included?
Handover: the team takes over on the same channel
- When a human decision is needed or asked for, the conversation moves to the team
- History is in front of the team; the customer never repeats themselves
- Out of hours a note is taken; the team checks one list in the morning
+90 212 000 00 00Selin, on the lineCan you invoice my company?
Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
Your phone line connects to your business systems
The call comes in, the answer is read from the knowledge base and connected systems, the request and call summary are written to your CRM.
Connections run through your own system’s API. Without a connection the assistant never invents a rate or a time; it passes the request to your team.
FAQ
What the voice assistant does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does the voice assistant ever make things up?
No. Same rules as chat: rates and hours come only from your knowledge; otherwise it takes the request.
What if the caller speaks another language?
It continues in the caller’s language. It opens in your language and switches to theirs; 80+ languages.
Can it pass the call to my team?
Yes. When a human decision is needed it hands over the call or the summary; it never leaves a silent line open.
How is it billed?
Per minute. Voice is billed on connection time; short answers matter for that too.
Try it with your own line
Your website address is enough; the knowledge base is built from it. On the first call we start with the calls your team gets most.