Dolphy DocsPlans
No setup fee and no commitment; leave whenever you like. On yearly payment two months are free, and the yearly amount is billed once.
| Starter | Professional | Business | Enterprise | |
|---|---|---|---|---|
| Monthly | ₺7,000 | ₺15,000 | ₺30,000 | Custom |
| Yearly (total) | ₺70,000 | ₺150,000 | ₺300,000 | Custom |
| Customer voice conversations | 250 (500 minutes) | 750 (1,500 minutes) | 1,500 (3,000 minutes) | By your volume |
| Written conversations | 1,000 | 5,000 | 10,000 | Unlimited |
What differs between plans:
- Starter: written and voice assistant on your website, knowledge base (site address, PDF, Excel and typed text), request collection with a reference code and email notification, inbox and taking over a chat, one branch and one assistant, email support
- Professional: everything in Starter, plus WhatsApp and Instagram DM, 5 team users, conversation analysis, reports and visitor tracking, priority support
- Business: everything in Professional, plus 15 team users, booking, appointment and stock system integration, a brand-specific voice and persona, one-to-one help during setup
- Enterprise: everything in Business, plus multiple branches in one panel, unlimited written conversations, integration with your own business software, help with KVKK processes during setup, a dedicated support line
Voice minutes
Minutes are shared between voice conversations on your website and phone calls; written chat does not use minutes. Conversation counts assume an average voice call of 2 minutes; the allowance itself is in minutes. Unused minutes do not roll over to the next month. The phone line and operator charges belong to the business.
What the written-conversation allowance actually counts
The “written conversations” allowance in the plan table is measured in the panel by messages the assistant sends: it appears on the Plan screen as “Bot replies this month”.
- Replies your team types from the panel are not counted.
- Test conversations in the playground and the preview are not counted.
- The number of conversations is reported separately (“Conversations this month”), but has no cap of its own.
- The counter resets on the first day of the month; unused allowance does not roll over.
There is no overage charge. When the allowance is used up, incoming messages keep being recorded and no data is lost; the assistant does not produce a reply, the conversation lands with your team in the panel. You can get an email when 80% of the allowance is used (switch it on in your account's notification settings). To raise the allowance you move to a higher plan.
Modules
The knowledge base, action-link routing, requests, WhatsApp, Instagram and Messenger are switched on separately per account, and the panel menu shows only the ones that are on. To have a module switched on, talk to our team.