Your guest asks onyour website
Selin answers.
An AI assistant for hotels: it answers booking questions on your website, Instagram, WhatsApp and the phone from the same knowledge base. It never invents a rate, and hands over to reception when it should.
Istanbul Zeytin HotelSelin, AI assistantIs breakfast included in the sea view room?
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
E-ticaret
EnglishElif
Satış Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Request
The booking request takes shape inside the conversation
No form. Selin asks for what is missing, reads back the summary and gets a confirmation. The record lands in Requests.
Selin, Istanbul Zeytin HotelWhatsApp- Dates
- Guests
- Room
- Note
- Phone
Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
Channels and hotel systems meet in one place
Whichever channel a guest uses, the conversation is collected in Dolphy. If your booking system is connected, rates and availability come from there.
PMS, booking engine and channel manager connections are set up through your own system’s API. Without a connection Selin never invents a rate; it passes the request to your team.
FAQ
What Selin does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does Selin ever make up rates or availability?
No. Rates and availability come only from what the property provides. If the answer isn’t there, the request goes to your team.
Can it answer guests from abroad?
Yes, in 80+ languages. Guests get an answer in the language they write in; room names and hours stay exactly as you wrote them.
What happens when a human decision is needed?
Reception takes over. The conversation goes to reception in one click, with its full history.
Does it suit a small hostel too?
Yes. Setup follows the channels you use and your booking flow, not the size of the property.
Try it with your own room types
Your website address is enough; the knowledge base is built from it. On the first call we start with the questions reception spends the most time on.