Your customer asks on theproduct page
Elif answers.
An AI assistant for e-commerce: it answers order, shipping and return questions on your site, Instagram DMs, WhatsApp and the phone from one knowledge base. It never guesses stock or price; the store confirms.
Marmara Home AppliancesElif, AI assistantWill this built-in set fit a small kitchen?
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
E-ticaret
EnglishElif
Satış Asistanı
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Request
The sales request takes shape inside the conversation
No cart hunting, no form. Elif settles the product, colour and delivery, reads back the summary and gets a confirmation. The store team receives the request and confirms stock.
Elif, Marmara Home AppliancesWhatsApp- Product
- Colour
- Delivery
- Install
- Phone
Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
Channels and store systems meet in one place
Whichever channel a customer uses, the conversation is collected in Dolphy. If your store platform is connected, order status and tracking come from there.
Store platform and carrier connections are set up through your own system’s API. Without a connection Elif never invents stock or a delivery date; it passes the request to your team.
FAQ
What Elif does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does Elif ever guess stock or prices?
No. Price and stock come only from what the store provides or from a connected system. Otherwise the team confirms.
Can it tell customers where their parcel is?
With a carrier connection, yes: it gives tracking status inside the conversation. Without one it doesn’t estimate.
Can it answer customers abroad?
Yes, in 80+ languages. Customers get answers in their own language; product names and measurements stay as you wrote them.
What about invoices and returns?
Your team takes over. Invoicing, return decisions and anything needing human authority go to the team in one click, with the full history.
Try it with your own catalogue
Your store address is enough; product pages are read from it. On the first call we start with the questions customer service spends the most time on.