Your customer service gets a returnsquestion
Dolphy answers.
AI customer service: returns, shipping, invoicing and usage questions get an instant answer from your own knowledge; repeat questions leave the team’s queue, and anything needing authority is handed over with its history. The same answer at night and on busy days.
Marmara Home AppliancesElif, AI assistantHow many days do I have to return, and who pays shipping?
Comparison
The difference from support email and an FAQ page
Nobody reads the FAQ page and support email makes people wait. The assistant reads the FAQ and answers the question the moment it lands.
- Response timeFAQ page and email:Hours, sometimes daysDolphy:Instantly, at night too
- Repeat questionsFAQ page and email:The team types it every timeDolphy:From the knowledge base; the team only sees what’s new
- Order statusFAQ page and email:Customer sends a number, the team looksDolphy:Read from the connected system, inside the chat
- Needs authorityFAQ page and email:An email chainDolphy:Handed to the team with the history, same channel
- ChannelFAQ page and email:Email and phoneDolphy:Site, WhatsApp, Instagram and phone in one inbox
- MeasurementFAQ page and email:NoneDolphy:Answered, handed over, topic breakdown in the panel
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
E-ticaret
EnglishElif
Satış Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Modules
The modules behind it
Customer service is a purpose; the modules producing the answer are the same on every channel. The three that matter most here.
Never invents: a two-layer knowledge policy
- Business facts (price, stock, hours, terms) come only from the knowledge base
- General knowledge is marked as such and tied back to your offering
- If the answer is missing it asks one question or routes to the team; it never closes with “I don’t know”
Marmara Home AppliancesElif, AI assistantIs repair charged after the warranty ends?
Handover: the team takes over on the same channel
- When a human decision is needed or asked for, the conversation moves to the team
- History is in front of the team; the customer never repeats themselves
- Out of hours a note is taken; the team checks one list in the morning
Marmara Home AppliancesElif, AI assistantThe product arrived damaged, I want a replacement.
Panel: inbox, requests, reports
- Live inbox; conversations, requests and contacts in one place
- Answered, converted to a request, handed over: the numbers are in the panel
- Conversation analysis and “ask your data”, only when you trigger them
marmaraevaletleriElif, AI assistantWhen is my installation appointment?
Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
Customer service connects to your systems
Order and shipping status are read from the connected system; customer records and notes stay in your CRM.
Connections run through your own system’s API. Without a connection the assistant never invents a rate or a time; it passes the request to your team.
FAQ
What the support assistant does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does the support assistant ever make up return terms or prices?
No. Return terms, warranty and prices come only from your knowledge; otherwise it asks one question or routes to the team.
What about replacements or discount requests?
Your team takes over. Replacements, return decisions, discounts and anything needing authority go to the team in one click, with the full history.
Does it keep up on campaign days?
Yes. The same answer on campaign days and at night; the team only looks at what was handed over.
Can it answer customers abroad?
Yes, in 80+ languages. Customers get answers in the language they write in; product names stay as you wrote them.
Try it with your own FAQ
Your website address is enough; returns, shipping and warranty pages are read from it. On the first call we start with the questions you get most.