Your WhatsApp gets a ratequestion at 9
Dolphy answers.
An AI assistant for WhatsApp: every message to your business number gets an automatic answer from your own knowledge base. It asks for what is missing, records the request, keeps going out of hours and hands over to the team when needed.
Istanbul Zeytin HotelSelin, AI assistantHow much is the sea view room on a weekend?
Comparison
The difference from a canned-reply bot
Auto-replies on WhatsApp are nothing new. The difference is understanding the message and answering from the business’s own knowledge.
- UnderstandingCanned-reply bot:Fixed text when a keyword matchesDolphy:Intent, dates and party size from the whole sentence
- SourceCanned-reply bot:A hand-written menuDolphy:Your site and connected systems; when the site changes, the answer changes
- Out of hoursCanned-reply bot:“We’ll get back to you tomorrow”Dolphy:Answers, takes a note, the team sees it in the morning
- RequestsCanned-reply bot:Sends a form linkDolphy:Collected inside the chat, saved with a reference code
- HandoverCanned-reply bot:None, or a phone numberDolphy:The team takes over on the same number with the history
- LanguageCanned-reply bot:One languageDolphy:The customer’s language, 80+
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
E-ticaret
EnglishElif
Satış Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Modules
The modules behind it
WhatsApp is a channel; the modules producing the answer are the same on every channel. The three that matter most here.
Knowledge base: learns from your site
- Your website address is enough; pages are read, PDFs and spreadsheets can be uploaded
- When a page changes the answer changes; no separate text to maintain
- Prices, hours and terms come only from here; if missing, it never invents, it asks the team
Istanbul Zeytin HotelSelin, AI assistantUntil what time is breakfast?
Requests: collected inside the conversation
- Asks for what is missing; no form, no interrogation
- Reads back a summary, gets confirmation, writes it to Requests with a reference code
- The team gets an email; name, phone and preferences go to the contact card
Istanbul Zeytin HotelSelin, AI assistant28–31 August, two of us, sea view. Let’s book.
Handover: the team takes over on the same channel
- When a human decision is needed or asked for, the conversation moves to the team
- History is in front of the team; the customer never repeats themselves
- Out of hours a note is taken; the team checks one list in the morning
Istanbul Zeytin HotelSelin, AI assistantCan you invoice my company instead?
Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
Your WhatsApp number connects to your business systems
The message arrives on WhatsApp, the answer is read from the knowledge base and connected systems, the request is written to your CRM.
Connections run through your own system’s API. Without a connection the assistant never invents a rate or a time; it passes the request to your team.
FAQ
What the WhatsApp assistant does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does the WhatsApp assistant ever make things up?
No. Price, stock and hours come only from what the business provides or from a connected system. Otherwise the request goes to the team.
Does it answer out of hours?
Yes. It answers night messages and takes notes; the team checks one list in the morning.
Do I have to change my number?
No. Your existing WhatsApp Business number is connected from the panel; old chats and customers stay put.
Can it answer customers abroad?
Yes, in 80+ languages. Customers get answers in the language they write in; product and place names stay as you wrote them.
Try it with your own number
Your website address and WhatsApp Business number are enough. On the first call we start with the messages your team spends the most time on.