The same guest asks onthe site
one conversation, four channels.
Omnichannel customer communication: the guest asks on the site, continues on Instagram, completes on WhatsApp and calls at night. One conversation in one inbox, context survives every channel switch, and the team sees one person on one card.
Istanbul Zeytin HotelSelin, AI assistantIs breakfast included in the sea view room?
Comparison
The difference from one tool per channel
A site chatbot here, a WhatsApp app there, the phone somewhere else: the guest explains three times and the team checks three places. One assistant, one inbox.
- ContextOne tool per channel:From scratch on every channelDolphy:The conversation continues where it left off
- KnowledgeOne tool per channel:Three copies in three placesDolphy:One knowledge base; when the site changes, all of them change
- InboxOne tool per channel:Three apps, three tabsDolphy:One live inbox
- Contact recordOne tool per channel:The same guest, three recordsDolphy:One contact card with channel tags
- HandoverOne tool per channel:A different person per channelDolphy:The team takes over from the same place whatever the channel
- ReportsOne tool per channel:Separate numbers per channelDolphy:Channel, topic and outcome in one report
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
E-ticaret
EnglishElif
Satış Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Modules
The modules behind it
Omnichannel is an outcome; the modules producing it are the same on every channel. The three that matter most here.
Channels: four surfaces, one inbox
- Website, WhatsApp, Instagram and phone speak from the same knowledge
- Conversations land in one inbox; context survives a channel switch
- Channels are connected from the panel, no code
zeytinhotelSelin, AI assistantThe room I asked about on the site, is 28–31 August free?
Panel: inbox, requests, reports
- Live inbox; conversations, requests and contacts in one place
- Answered, converted to a request, handed over: the numbers are in the panel
- Conversation analysis and “ask your data”, only when you trigger them
Istanbul Zeytin HotelSelin, AI assistantTwo of us. Let’s book.
80+ languages
- Customers get answers in the language they write in
- Product, room and place names stay exactly as you wrote them
- Your team sees Turkish or English; summaries and requests in your language
Istanbul Zeytin HotelSelin, AI assistantHaben Sie ein Familienzimmer für drei Nächte?
Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
Four channels, your systems, one hub
Channels come in from the left, systems connect on the right; in the middle one inbox and one knowledge base.
Connections run through your own system’s API. Without a connection the assistant never invents a rate or a time; it passes the request to your team.
FAQ
What omnichannel does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does each channel need its own setup?
No, one setup. The site takes one line, WhatsApp and Instagram connect from the panel, the phone by forwarding; knowledge is given once.
What if the same customer writes on different channels?
They merge into one card. A guest arriving with the same phone or email sits on one contact card, with channel tags on top.
Can channels give different answers?
No. Rates and availability come from the same source everywhere; what is said on one channel doesn’t change on another.
Are reports split by channel?
No, one report. Channel, topic and outcome sit in the same report; what came from where, at a glance.
Try it with your own channels
Your website address is enough; channels connect from the panel. On the first call we start with the conversations where guests switch channels most.