Bookings are asked abouton the site
get made inside the conversation.
An AI booking assistant: the guest writes dates and party size, the assistant explains the right option, reads rates and availability from your booking system when connected, reads back a summary and records the request. Without a connection it never invents a rate.
Istanbul Zeytin HotelSelin, AI assistantDo you have a room for two at the end of August?
Comparison
The difference from a booking form
A booking engine asks for dates and a room; it doesn’t answer questions. The assistant answers first, then takes the booking.
- QuestionsBooking form and email:The form doesn’t answer; email waitsDolphy:Rooms, breakfast, cancellation answered instantly
- Rates and availabilityBooking form and email:Tried date by date in the engineDolphy:Read from the connected system, inside the chat
- Special requestsBooking form and email:A notes field nobody readsDolphy:Late check-in, cot, transfer written into the request
- ConfirmationBooking form and email:Email, hours laterDolphy:Summary read back, confirmed, saved with a reference code
- ChannelBooking form and email:Website onlyDolphy:Site, WhatsApp, Instagram and phone, the same flow
- LanguageBooking form and email:The site’s languageDolphy:The guest’s language, 80+
Voice assistants
Meet our agents
A separate voice for each industry, in the customer's language. Press play to hear a sample recording.
Otel & hostel
TurkishSelin
Rezervasyon Asistanı
E-ticaret
EnglishElif
Satış Asistanı
Klinik
RussianDeniz
Randevu Asistanı
Emlak
GermanZeynep
Portföy Danışmanı
Restoran
ArabicAylin
Rezervasyon Asistanı
Modules
The modules behind it
Booking is a purpose; the modules producing the answer are the same on every channel. The three that matter most here.
Actions: transactions in your own system
- Your booking, calendar or stock system’s API is connected from the panel
- Live rates and availability are read from there; writes happen after confirmation
- Requests are signed; without a connection the assistant never promises live data
Istanbul Zeytin HotelSelin, AI assistant28–31 August, two of us. How much?
Requests: collected inside the conversation
- Asks for what is missing; no form, no interrogation
- Reads back a summary, gets confirmation, writes it to Requests with a reference code
- The team gets an email; name, phone and preferences go to the contact card
Istanbul Zeytin HotelSelin, AI assistantLet’s book. 0532 000 00 00
80+ languages
- Customers get answers in the language they write in
- Product, room and place names stay exactly as you wrote them
- Your team sees Turkish or English; summaries and requests in your language
zeytinhotelSelin, AI assistantHaben Sie ein Familienzimmer für drei Nächte im September?
Capabilities
One assistant, the whole customer journey
From the first question to the request and its follow-up, the same assistant.
Every channel in one place
Web, WhatsApp, Instagram, Messenger and voice calls in one inbox.
Answers 24/7
Answers common questions day and night, only from your own knowledge.
Request capture
Collects the request in chat, confirms the summary and sends it to your team.
Tracking and reports
Every request lands in the panel with a reference code; see conversion in reports.
Channels and systems
The booking flow connects to your system
Rates and availability are read from the booking system and the record is written there; guest records stay in your CRM.
Connections run through your own system’s API. Without a connection the assistant never invents a rate or a time; it passes the request to your team.
FAQ
What the booking assistant does, and what it won’t
The four questions we hear most, answered briefly.
Don't see your question?
Our assistant answers right away, and our team is one message away.
Does the assistant ever make up a rate?
No. Rates and availability come only from a connected system or what the property provides; otherwise the request goes to the team.
Does it write to my booking system?
With a connection, yes: the confirmed booking is written to your system. Without one it lands as a request the team finalises.
Does it note special requests?
Yes. Late check-in, cot, transfer and similar notes go into the request; reception sees them at a glance.
Can guests from abroad book?
Yes, in 80+ languages. Guests book in their own language; room names stay as you wrote them.
Try it with your own booking flow
Your website address is enough; the knowledge base is built from it. On the first call we start with the booking questions reception spends the most time on.